Privacy Policy

This Privacy Policy explains how information may be collected, used, stored, and protected when visitors use our website, contact support, or interact with store features.

Information We May Collect

Depending on how the website is used, we may collect or process:

  • Contact information submitted through customer messages
  • Delivery-related details needed for order support
  • Product browsing activity and general website interaction data
  • Device, browser, and technical information used for website operation
  • Customer service communication records
  • Information needed to review return or delivery concerns

How We May Use Information

Information may be used to:

  • Respond to customer questions
  • Provide order-related support
  • Improve website layout, product pages, and customer experience
  • Review technical performance and resolve site issues
  • Detect misuse, suspicious activity, or unauthorized access attempts
  • Maintain records for operational, legal, security, or compliance purposes

Cookies and Similar Technologies

Our website may use cookies, pixels, tags, or similar tools to support website functions, understand general browsing activity, remember certain preferences, and measure website or advertising performance.

Visitors may manage certain browser-based settings through their own browser or device. Where required, additional consent tools may be made available on the website.

Advertising and Analytics Partners

We may work with third-party service providers for website analytics, advertising measurement, attribution, traffic review, and campaign performance evaluation. These providers may process certain website interaction data according to their own privacy practices and applicable laws.

Information Protection

We use reasonable administrative and technical measures intended to protect information from unauthorized access, loss, misuse, or improper disclosure. However, no online transmission or storage method can be guaranteed to be completely secure.

Retention of Information

Information is retained only for as long as reasonably necessary for customer support, website operation, dispute review, compliance, security, and recordkeeping purposes.

Privacy Requests

Depending on applicable law, individuals may have rights to request access, correction, deletion, or limitation of certain personal information.

Privacy-related requests may be sent to:

service@segalay.com